Network and Telecommunication
Services
NTS home |
ISP IMPROVEMENTS AHEAD
The U uses two Internet Service Providers to maintain access to
the Internet. One ISP contract will expire at the end of October.
Through an RFP process we will increase our contracted bandwidth
to 550 Mbits and improve recoverability in case of a vendor failure.
Then if we lose connection to either provider, we can maintain a
550 Mbit connection with the remaining vendor. The change and any
recovery will be transparent to our customers.
COMPLETED: FIBER AUDIT; NEW TOOL:
MYSOFT
The fiber audit on the Twin Cities Campus is done; 174 buildings
are now fully audited. All aspects of the audit were completed in
one year; all fiber optic cable was physically located and audited
for originating and terminating locations, and data has been entered
into the NTS MySoft database . . . [MORE]
ORDER AND REPAIR TICKETS UPDATED IN THE FIELD
Related to the new database (MySoft) upgrade is the NTS in-field
updating of all orders and repair tickets. Technicians will enter
all information promptly at job completion, thereby more effectively
updating database and wiring information. To support the network
demand for this task, more wireless hubs will be installed across
campus.
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Academic and
Distributed
Computing
Services
ADCS home |
UPDATE: OCT 7
VIDEO AND WIRELESS TECHNOLOGY CONFERENCE
Technical coordinators/staff, faculty members, and administrators:
it's still not too late to sign up for the Oct. 7 Conference on
Video and Wireless Technology! We've had a positive response from
the Twin Cities campus community and have subsequently revised our
room arrangements to accommodate more people. Opening remarks and
introductions . . . [MORE]
12,000 CALLS TO 1-HELP IN SEPT
We want to thank everyone who called 1-HELP, the Technology Helpline,
and patiently waited for a consultant to help them. As of Sept.
27 we answered approximately 12,000 calls. The breakdown is: 63%
Micro/Internet (phone support M-Th, 8am-11pm; Fri, 8am-5pm; Sat,
noon-5pm; Sun 5-11pm); 32% Telecommunications (phones and network
problems) and 5% Enterprise (the Telecom and Enterprise services
have live, non-emergency phone support M-F, 8am-5pm). 1-HELP: http://www.umn.edu/adcs/help
MALWARE ATTACKS RESULT IN CLOSED ACCOUNTS
Along with the regular rush at the start of the school year, helpline
staff dealt with the virus and worm attacks that occupied the rest
of the world. To control this problem on campus, network (ethernet)
jacks were turned off for vulnerable computers, access was disabled
for some modem pool users, and VPN and wireless access was curtailed.
We are continuing to work with affected customers, assisting them
with cleaning up their computers.
ACCOUNT CLOSED? PLEASE REMEMBER TO CALL
To keep network services running smoothly for everyone, we need
to hear from more people; right now we have quite a few "open"
problem "tickets" for network jacks that were shut off
due to Blaster and Welchia. It is important that people who have
cleaned up their machines call 1-HELP so we can restore service
to those network jacks. Many people may not realize that a particular
jack number is assigned to them, and that jack will not be turned
back on until we hear from them.
HELPLINE SUPPORTS RESNET
In addition to answering phones, replying to e-mail questions, and
providing help to walk-ins, at the beginning of the school year,
1-HELP provides support for many ResNet users: http://www.resnet.umn.edu/.
We assist Residential Hall students who have signed up for this
ethernet service configure their computers and get connected to
the Internet. So far this year we've scheduled over 165 ResNet appointments.
NEW GUIDE: DISABLING SHARING
The ADCS website recently added a guide on how to disable Internet
Connection Sharing on versions of Windows that support it (Windows
XP, 2000, ME, 98 second edition) and Internet Sharing on Mac OS
10.2. Access the guide directly at: http://www.umn.edu/adcs/network/ics-disable.html
OCT 13: GEAR UP FOR SUN CERTIFICATION
Our first instructor-led course offered through the Sun Academic
Initiative is coming up fast. Unix: Essentials will get you on the
road to understanding the Solaris Operating Environment (Solaris
OE) desktop system. This 36-hour class begins Oct. 13 and meets
M,W,F through Oct. 31. More info here: http://www.umn.edu/uttc
OCT 14: FREE VIDEO SERVICES ORIENTATION
Video technology: how, why, when to use it. Join us in a 1-hour
overview of the many video technologies used in communication and
instruction. No fees, but you must register to attend. Video Services
Orientation, OCT. 14, 9:30 AM-10:30 AM. Register here: http://www.umn.edu/uttc
FOR DEPARTMENTS: DEEPER APPLE DISCOUNTS
Techmart has a new discount structure in place for Apple computer
hardware for department buyers. Through Techmart Apple is offering
deeper discounts on eMacs, iMacs, PowerMacs, and xServes as well
as Apple laptops and iPods. To take advantage of this new Apple
B2B discount, department buyers must click on the link for "Apple
Computer site for University departmental purchases" here:
http://www.techmart.umn.edu/HTML/apple/
REMINDER: WATCH TECH TALK
Watch "Cell Phones," the last show of the 2003 season,
on Sun., Oct. 5, 7 pm, TC Public Television channel 17. Whatever
your level of technology literacy - Luddite, techie, intermediate
- Tech Talk gives you insight into the technology you use daily.
More info here: http://www.techtalk.umn.edu/episodes/12.shtml
ENTERPRISE PASSWORD OVERVIEW AND TIPS
Did you know you can change an expired Enterprise Password yourself
as long as you remember what it is? The Enterprise Systems Password's
role in accessing institutional data is featured in the Oct. Information
Technology Newsletter, on-line after Oct. 20. OIT
newsletter: http://wwww.umn.edu/oit/newsletter |
Digital
Media
Center
DMC home |
REMINDER: OCT 2
EDUCATIONAL TECHNOLOGISTS FORUM MEETING
The next meeting of campus educational technologists will feature
a WebCT Vista 2.0 demonstration and a progress report about campus
pilot tests: Oct. 2, 3-4:30 pm, 402 Walter Library. See: http://dmc.umn.edu/etf/
SPOTLIGHTED: CURRENT TEL ISSUES
Each month, a summary of the Technology-Enhanced Learning (TEL)
seminars will be published on the DMC website along with related
citations, project profiles, and resource listings. The first seminar
about course redesign will be on Oct. 9, 12-1:30 pm, 101 Walter
Library. See: http://dmc.umn.edu/spotlight/course-redesign.shtml
REMINDER OCT 10, OCT 31: NEW TEL SHORT COURSES
Instructors can take new or redesigned ADCS/DMC technology-enhanced
learning (TEL) courses this fall. Creating Course Websites: Building
an Online Learning Community begins Oct. 10; Evaluating and Assessing
Technology-Enhanced Learning will be on Oct. 31. Search for "course
web sites" and "evaluating" here: http://www.umn.edu/uttc
OCT 27: WEBCT GROUP MEETING
Instructors and developers who use WebCT course management software
are invited to the next meeting of the WebCT Group to discuss pedagogical
and technical concerns: Oct. 27, 2-4 pm, 210 Walter Library. See:
http://webct.umn.edu/webct_group/ |
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