COMMUNICATION, VITAL TO NETWORK
UPGRADE SUCCESS
We use voicemail and e-mail to let our customers know where, when,
and what we are doing so they can plan accordingly. Voicemail announcements
and daily updates are sent to people in buildings where cutover
work will be or is occurring as well as to all who have registered
to receive e-mail via the Track Progress by Building web application.
HOW TO STOP UPGRADE PROJECT VOICEMAIL
To stop receiving voicemail announcements and updates about the
Network Upgrade, call 1-HELP (612-301-4357) and ask to be taken
off of the voicemail list for the Network Upgrade project.
CHANGE YOUR TRACK PROGRESS BY BUILDING OPTIONS
If you are using the Track Progress by Building application and
would like to stop receiving Network Upgrade e-mail announcements,
visit https://wwws.nts.umn.edu/cgi-bin/nu/buildingstat.cgi.
Once there you can: select "De-register All" or deselect
buildings individually and click "Register" to submit
those changes.
GOPHER GIGANET FEEDBACK NEEDED
We need your feed back on the Gopher GigaNet St. Paul campus cutover.
Tell us how we did so far on the St Paul cutover and how we can
do better! Just go to the Network Upgrade survey page: https://wwws.nts.umn.edu/cgi-bin/nu/giganet_survey.cgi.
Select your building. Click on the "Continue" button,
and fill out the survey.
OLD WIRING AND NETWORK UPGRADE PROBLEM
Some University buildings still have wiring that is so old it may
not support high speed data connections. During the St. Paul campus
cutover we found many old wiring problems. NTS can still update
your building's wiring. You can send us a project request for a
wiring estimate from the link at: http://www.umn.edu/nts/services/voicesvs/projcoor1.shtml.
Some matching funds may still be available on a first-come basis.
WIRING STANDARD
The standard inside wiring for voice and data cables are generically
called Unshielded Twisted Pair (UTP) and are identified with a category
rating of 5, 5e, or 6 UTP. which is rated for 10 and 100 and 1,000MB
LAN operation.
OVERVIEW OF NETWORK UPGRADE TROUBLE TICKETS
We reviewed the trouble tickets reported during the St. Paul campus/Como
area cutover. From August 30 to November 1: 8,880 individual etherjack
connections were moved to the new Gopher GigaNet; 475 problem reporting
tickets were issued. The top issues for problem tickets included:
speed negotiations, DNS, and database issues. See
table for details.
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